User Not Connecting


1. Check Things In Mikroitk
1. Make Sure Your Server is Up
2. Make Sure Your Mikrotik/NAS is Up
3. Make Sure Ping is Ok From Server To Mikroitk/NAs, Same Mikroitk/NAS To Zal Pro Server
4. If Your Mikrotik Connected Properly, You Can See Logs From Mikroitk In Zal Pro Login Log
5. If You Do Not See Any Log in Login Log Restart Radius From Server Info Page (Top Right Corner in Zal Pro)
6. If You Do Not See Any Log in Login Log Edit NAS and Update Again
7. Make Sure Mikroitk Radius Lisenting Port, Auth Port, Account Port & API Port is (3799, 1812, 1813, 8728) 
8. Make Sure Your Pool Name in Mikrotik and Zal Pro is Same (Check Package in Zal Pro)
9. In Mikrotik PPPoE Profile Set Local Address and Leave Blank Remote Address 
10. Use PAP and Chap only in Mikrotik PPPoE Server
2. Check Things In Zal Pro
1. Make Sure You Added The User in Zal Pro Panel 
2. Make Sure You Activate/Renew The User From All Users Page
3. Make Sure User's Password is Correct or Change Password With Same Password
4. Check User's Profile Radius Attribute Section & Make Sure There are at least 3 attributes (password, pool, expiration)
5. Check Zal Pro Login Log Message (Why its not connecting)
6. Check Mikrotik Log Message